Shipping Policy

    Last updated: 10/23/2026

    Manufacturing & Delivery Timeline

    Made-to-Order Products:

    All Calineo products are manufactured on demand to ensure quality and customization. Our standard delivery timeline is 15-20 days from order confirmation.

    1

    Order Confirmation (Day 1)

    Payment verification and order processing begins

    2

    Manufacturing (Days 2-12)

    Quality crafting and customization of your order

    3

    Quality Check & Packaging (Days 13-15)

    Final inspection and secure packaging for shipment

    4

    Shipping & Delivery (Days 16-20)

    Transit time to your location with tracking details

    Shipping Costs

    India Shipping

    FREE shipping across all major cities

    • • All metro cities covered
    • • Tier 2 & Tier 3 cities included
    • • Remote areas may have additional charges

    Delivery Areas

    India (Free Shipping)

    Metro Cities

    Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad

    Major Cities

    Jaipur, Lucknow, Kanpur, Nagpur, Indore, Bhopal, Visakhapatnam, Patna

    Other Areas

    Most pin codes across India. Remote areas delivery confirmed upon order.

    Order Tracking

    • •Order confirmation email sent within 24 hours
    • •Manufacturing updates provided at key milestones
    • •Tracking number shared once product is shipped
    • •Real-time tracking through our logistics partners
    • •Delivery notification and photo proof upon completion

    Special Delivery Instructions

    Large Item Delivery:

    Some products (like Playtowers) are large items that require special handling:

    • • Delivery appointment will be scheduled in advance
    • • Ground floor delivery included (stairs/elevator charges may apply)
    • • Assembly instructions and hardware provided
    • • Installation guidance available via WhatsApp support

    Delivery Issues

    In case of delivery issues:

    • •Contact us immediately if package appears damaged
    • •Report missing or incorrect items within 48 hours
    • •We'll arrange replacement or repair for manufacturing defects
    • •Customer service available via WhatsApp for immediate assistance

    Contact for Shipping Support

    Company: HKthenics Private Limited (Brand: Calineo)

    Registered Office: H6/D, Smartworld Orchard, Sector 61, Gurgaon 122098, Haryana, India

    GSTIN: 06AAICH2198F1ZI

    Phone / WhatsApp: +91 76838 68233

    Email: info@calineo.in

    Support Hours: Monday-Saturday, 9 AM - 6 PM IST

    For urgent shipping queries, WhatsApp is the fastest way to reach us.