Cancellation & Refund Policy

24-Hour Cancellation Window

At HKthenics Private Limited, we understand that sometimes plans change. You can cancel your order within 24 hours of placement. Payment gateway charges will be deducted from the refund amount.

• • Contact us via WhatsApp: +91 76838 68233
• • Include your order number in the message
• • Refund processed within 5-7 business days (minus payment gateway charges)
• • No questions asked, hassle-free cancellation

Understanding Our Made-to-Order Process

Every Calineo product is crafted specifically for your family. We begin manufacturing within 24 hours of your order to ensure you receive your equipment as quickly as possible.

Quality Assurance & Replacement Policy

While we don't accept returns, we stand behind our product quality with comprehensive replacement and repair services for any manufacturing issues.

We Will Replace or Fix:

• •Manufacturing defects in materials or workmanship
• •Products damaged during shipping (with photo evidence)
• •Missing components or hardware
• •Products that don't match the ordered specifications
• •Structural integrity issues under normal use
• •Hardware failures within warranty period

Replacement Process

Fair Usage Requirements

To maintain warranty coverage, products must be used fairly and according to provided guidelines:

• • Follow weight recommendations strictly
• • Use products only for their intended purpose
• • Ensure adult supervision for children
• • Perform regular maintenance as instructed
• • Avoid exposure to extreme weather (for indoor products)
• • Report issues promptly to prevent further damage

Warranty Void Conditions

• • Misuse, abuse, or negligent handling
• • Modifications or repairs by unauthorized parties
• • Use beyond specified weight limits
• • Damage from improper installation
• • Normal wear and tear from extended use

Exception Cases

In extremely rare circumstances, we may consider refunds for:

• • Significant manufacturing errors that cannot be corrected
• • Products fundamentally different from what was ordered
• • Cases where replacement is not feasible due to repeated issues

Such cases are evaluated individually and require management approval.

Our Quality Promise

While we cannot offer traditional returns due to our made-to-order model, we are committed to ensuring every customer receives a high-quality product that meets their expectations. Our replacement and repair services ensure you get the full value from your Calineo purchase.